At ZEWORY Jewellery, we aim to dispatch your order quickly and securely so you can enjoy your new piece as soon as possible.
Shipping Area
- We currently ship Australia-wide only.
- We do not offer international shipping at this time.
Processing Time
- Orders are typically processed and dispatched within 1–2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
- Standard delivery generally takes 2–7 business days depending on your location.
- Remote or regional areas may require additional time.
- These are estimated timeframes provided by the carrier and may vary due to factors beyond our control (e.g., weather, postal delays).
Shipping Methods & Rates
- We use trusted Australian carriers such as Australia Post or equivalent for all deliveries.
- Standard shipping is charged at a flat rate of $6.99
- Free standard shipping is available for orders with 2 or more items in a single transaction.
- Expedited/express shipping options can be added at checkout for an additional cost.
Order Tracking
- Once your order is dispatched, you will receive an email with a tracking number so you can monitor your delivery.
Delivery Address
- Please provide a complete and accurate shipping address.
- We cannot be responsible for lost packages due to incorrect or incomplete addresses provided at checkout.
Delays & Issues
- While we strive for on-time delivery, unforeseen events such as natural disasters, carrier delays, or public holidays may cause delays.
- If your order hasn’t arrived within the expected timeframe, please contact us at info@zewory.com.au or fill out contact form with your order number.
Lost or Damaged Parcels
- If a parcel is lost or arrives damaged, notify us immediately with your order details and photos if applicable.
- We will liaise with the carrier to resolve the issue promptly.
